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Shop Policies

Shipping

 Estimated shipping times

 

  • Europe: 3-5 weeks
  • North America: 3-5 weeks
  • Australia, New Zealand and Oceania: 3-5 weeks
  • Asia Pacific: 3-5 weeks
  • Latin America and the Caribbean: 4-8 weeks

 

Shipments are made using Registered Airmail from Singapore.  This service offers limited tracking up to the point it leaves Singapore.

 

We will do my best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

Returns and Refunds

Please request for a Return Authorisation Number (RAN) within 2 days of receiving your order if you would like to return it.  Buyer bears the cost of return.

Refunds will only be processed when

  • they are returned in their original, saleable condition AND
  • with all packaging and invoices AND
  • with our RAN. 
  • Otherwise, we will reship the items back to your without processing.

If you have damaged the stones in the interim, we will not process your refund but will reship the items back to you.

 

Privacy Policy

We use cookies and facebook pixels to track visitor interaction and conversions on our site.  We collect your address, email address and contact numbers to fulfil orders placed on the site and for other transactional emails that are required to be sent to keep you informed about order fulfilment schedules and to attend to all other things related to the order.  We do not use your personal details for any other purpose.  If you have signed up to our mailing list, we will use the email to send you site and product announcements.  We do not resell or make available information to any third parties unless under legally demanded for by law enforcement under relevant laws.

Gempot.com is hosted with BigCommerce and they encrypt all pages where secure information is entered such as checkout or customer account pages.  We do not encrypt pages where secure information is not required.