Estimated shipping times
- Europe: 3-5 weeks
- North America: 3-5 weeks
- Australia, New Zealand and Oceania: 3-5 weeks
- Asia Pacific: 3-5 weeks
- Latin America and the Caribbean: 4-8 weeks
Shipments are made using Registered Airmail from Singapore. This service offers limited tracking up to the point it leaves Singapore.
We will do my best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns and Refunds
Please request for a Return Authorisation Number (RAN) within 2 days of receiving your order if you would like to return it. Buyer bears the cost of return.
Refunds will only be processed when
- they are returned in their original, saleable condition AND
- with all packaging and invoices AND
- with our RAN.
- Otherwise, we will reship the items back to your without processing.
If you have damaged the stones in the interim, we will not process your refund but will reship the items back to you.
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